Polices 2017-11-10T21:10:28+00:00


Terms and Conditions

  • Check in time: 2:00 pm.
  • Check out time: 12 noon. Extra charge for late check out.
  • Complimentary Wi-Fi internet and parking.
  • Rates are subject to change without notice.

Reservation Policies

  • Heliconias Nature Lodge guarantees written confirmations only.
  • Cancellations or modifications must be sent in writing; they cannot be processed through the website or over the telephone. In case of modifications, please note that the rate will be subject to the published rates for the new traveling dates.
  • It is a requirement to present a passport, identity card or residency card of each guest at the check in time, check in process cannot be made without this document. (Driver license is not permitted).
  • According to the Law 9028 Smoke Free Environment of Costa Rica effective March 2012; smoking in all public places be it indoors or outdoors is strictly prohibited.
  • Pet Policy: Pets are not allowed.

Cancellation Policies

  • Anticipated departures will be penalized with the first night stay.
  • Cancellations must be sent in writing.
  • Any cancellation made at 15 days prior to arrival will not have penalty.
  • Any cancellation made at 14 days prior to arrival will have a penalty of the first night deposit per room.
  • Cancellation of reservations for Easter Week, Christmas or New Year’s (From December 18th to January 08th) made less than 30 days prior to arrival will incur a 100% penalty.
  • NO SHOWS will be charged as follows
    • For 2 or 3 nights stays: 1-night penalty per room.
    • For 4 or more nights stays: 2-night penalty per room.