Polices 2017-11-27T04:24:02+00:00


Reservation Policies

  • Heliconias Nature Lodge guarantees written confirmations only.
  • It is a legal requirement to present a passport, identity card or residency card of each guest at the check-in time. The check in process cannot be made without these documents (Driver license is not permitted).
  • According to Law 9028 Smoke Free Environment of Costa Rica effective March 2012: smoking in all public places, including the restaurant, pool, and inside rooms is strictly prohibited. If you are a smoker, please talk to us and we can make sure you have a comfortable place to smoke
  • Pets are not allowed.

Cancellation Policies

  • In case of modifications, please note that the rate will be subject to the published rates for the new traveling dates.
  • Any cancellation made at least 15 days prior to arrival will not have penalty.
  • Any cancellation made within 14 days prior to arrival will have a penalty of the first night deposit per room.
  • Cancellation of reservations for Easter Week, Christmas or New Year’s (from December 18th to January 8th) made less than 30 days prior to arrival will incur a 100% penalty.

Complimentary Amenities (Included with all rooms)

  • Full breakfast
  • Private balcony
  • Private bathroom
  • Hot water shower
  • In-room hair dryer
  • Air conditioning
  • Satellite television
  • Safe-deposit box
  • Mini refrigerator
  • Coffee maker
  • Complimentary wifi
  • Complimentary parking

Terms and Conditions

  • Check-in: 2:00 pm
  • Check-out: 12 o’clock noon (Extra charge for late check-out)
  • Rates are subject to change without notice